OUTCOME TESTING
Did the handoff happen?
Review what the agent promised against the records it left behind.
LATEST RUN
No run yet
Outcome review
Every result is tied to a test case and its imported evidence.
CHANGE REVIEW
Before / after
Define the expected outcome
Stable case IDs connect records to the right test.
Import an existing test suite
Upload a version 1 suite. The file replaces the current suite; existing run snapshots stay available.
BRING THE RECEIPTS
Import a test run
Use a transcript and downstream records from your test environment. Files stay in this browser; this workspace does not connect to a CRM or place calls.
A report the client can read
Includes the selected run, checks and a comparison baseline.